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Promotions are a scam - Thunder Valley Casino Resort. Reviews Write a review. I loved that concert so much. Overall it was the absolutely awful customer service that will likely prevent me from staying here again. We search up to sites for the lowest prices. Like saving money? Just one housekeeping problem Otherwise a good place to stay when attending a nearby wedding. The lack of organization and communication among employees was baffling. The food served was mediocre at best. I wish I could give zero stars! This weekend stay turned out to be a nice surprise. I could choke down the inflated price tag and even the mediocre food if it came with outstanding service. See all reviews. As far as the hotel room goes, it was absolutely gorgeous. Stayed here on Easter,one night getaway. We ended up having to leave the reception three times to argue with the hotel staff and ended up in tears!! I had been warned that Thunder Valley was very "smokey". Got there at pm check in is at , our room wasn't ready and we to wait until after Because they over-booked, some of the guests had to be shuffled to other hotels. Nearby Hotels. Lowest prices for your stay. I loved the concert, definitely loved the hotel room and definitely want Herman's Hermits Starring Peter Noone to perform there again. Staybridge Suites Rocklin - Roseville Area. Thunder Valley Casino Resort. They are such jerks! It felt as though we were a burden to them. Date of stay: May Trip type: Traveled as a couple. We appreciate the information regarding the atmosphere inside the casino, and are glad to hear you enjoyed the stay, including the view! My brother-in-law had his wedding reception there and we booked months in advance! Free Wifi. Thank you for taking the time to inform us about your recent experiences here at Thunder Valley. This was by far the nicest looking and most expensive venue our company had ever help a banquet at. View more hotels in Lincoln. For this reason, we inform our guests to book in advance, as there is more opportunity for promotional offers to be readily available. Best Regards, Jordan C. We hope to see you again soon here at Thunder Valley! Homewood Suites by Hilton Sacramento-Roseville. We barely got the banquet hall set up in time and all of us organizers were exhausted. We were also told we would be able to have help carrying all of our gift baskets into the banquet hall. Definitely not impressed. It was extremely difficult to get ahold of our event organizer on the day of the event, and next to nothing had been communicated with the staff on hand. Show Prices. We had looked forward to swimming but the pool was unfortunately closed, not obvious on the website when making the reservation. I expected the food quality to match but can honestly say it was the worst food of any of our venues. We appreciate your input. We will pass along the concerns regarding the areas of concern you had, as well as the customer service Nuri and Monika provided to make your experience memorable. Dear ancama: Thank you for your comments. Log in to get trip updates and message other travelers. Sadly, it did not. Showed up thinking I could use my promotional free room and was told there was occupancy, but the free ones aren't available and there's people with higher status than me that can't get the free rooms either. Most of us ended up making several trips from our rooms, across the casino floor, carrying heavy baskets. Upon arrival nobody at the hotel had been told this. There is a smoke-free casino, but you have to walk through the smokey casino to get there. It sounds as though we failed to do either of those in this case, and I would very much like the opportunity to discuss this with you further. My company had their annual holiday banquet at this site. We were told that we would be allowed into the banquet room 2 hours early to allow for set up. I did enjoy that it us a short drive and I feel like I am at a Reno resort. Rather than attempt to help us sort out the mistake they were indignant and rude. The casino was very smoky my throat and eyes hurt all night. Buffet was overpriced. Promotions are a scam. Even the grooms sister was shuffled to two different hotels and didn't end up in a room until am. Home2 Suites by Hilton Roseville Sacramento. Was is worth the extra cost? The bed was comfortable, and the bathroom left a lasting great impression on me. Probably not. Hyatt Place Sacramento Roseville. TownePlace Suites Sacramento Roseville. This resort is high priced for the area. More Show less. Promotional rooms are available at the beginning of the month the promotion is available for, and they book up rapidly.

This hotel seems great. As a member of the planning committee I must say how absolutely disappointed I was, especially considering the price we had to pay.

Review of Thunder Valley Casino Resort. Regards, Jordan C. Good afternoon Anglophile13, Thank you for taking the time to inform us about your recent visit to Thunder Valley. Our check-in with Nuri went beautifully and the customer service was great especially Monika in the Buffet. Could hear the elevator unless we had tv up high.

Finally towards the end somebody allowed us to use a much closer service entrance. Seems suspicious to me.

It certainly sounds as if we let thunder valley promotions 2020 down. The casino and surrounding restaurants are smokey, as is the elevator, but the rooms and hallways smell very clean and fresh.

Not only will I never go there again, they will never see another penny from me I will encourage everyone not to go here!!

We have passed on your concerns to the appropriate department, and when ready we have Reservations agents ready to book thunder valley promotions 2020 reservation for you. View Hotel. Guests 1 room2 adults0 children Guests 1 2. Filter reviews.

I can understand your frustration at not being able to get assistance when arrived for your holiday party and the seeming lack of communication between the catering and hotel teams. The casino sends you pro toons for free rooms, but if you try to actually book one they're never available. Visit hotel website. Report response as inappropriate Thank you. Free parking. Residence Inn Rocklin Roseville. We understand the concern you have about booking a reservation using the promotional offer you received for a free night, and we would love to have you stay utilizing the promotional offer. It took several phone calls to get the situation partially remedied.